When will my order be processed?
Welcome Kit orders are processed only after approval from the central office.
What happens after I place an order?
After placing your order on the website, you will receive a summary email. Once your order is approved, you will receive a link to proceed with the payment of the shipping costs. You will also receive updates about your order status at the email address provided during checkout.
What costs do I need to pay?
The only costs you are required to pay are the shipping fees.
How can I pay for the shipping costs?
Shipping costs can be paid via PayPal or credit card.
What information do I need to provide at checkout?
During checkout, you will be required to enter the necessary details for the invoicing of the shipping costs.
When will my order be shipped?
Your order will be processed only after approval and payment of the shipping costs.
How do I choose the Welcome Kit products?
After selecting the reference location, you can choose the desired quantities from the available products in the kit (shopping bag, insulated cup, touch pen, and paper book).
Are there any quantity restrictions?
Yes, you are required to respect the minimum quantities and multiples indicated for each product when placing your order.
What are the shipping times?
Delivery times may vary depending on the destination:
• Italy: approximately 2–3 working days
• International: approximately 5–7 working days
• Madeira e Tenerife: approximately 2–4 weeks
How can I request delivery to my floor?
You can request delivery to your floor by noting this in the order comments.
This service incurs an additional fee, which will be specified after your request is submitted. The shipping costs shown at the time of ordering may vary. This service is subject to the courier’s availability.
How can I contact customer service?
For any inquiries, you can contact customer service by filling out the online form or by sending an email to europass@pubblicarrello.com.